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FRANGIPANI HOUSE
WHAT IS AN eBOOK?
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Q. What is an e Book?
A. An eBook is an electronic book that is saved as a computer file usually a PDF file.
At Frangipani House our e-books are a PDF file. The eBook is then condensed for fast and easy delivery using a zip program.
The eBook is then sent to buyers either via an email attachment or on a CD.

Q. What type of program do I need to read my e-book?
A. It is very easy to to read our e-book on Adobe Reader. Most computers already have the Adobe Reader. Adobe Acrobat Reader allows everyone to read our e-books. If your computer doesn't have it simply download your free copy of Adobe Acrobat Reader Here Please do this before trying to open and/or read your e-book. You will also need Winzip to open the zipped file - most computers already have this - if not this is also a free download at Microsoft.

Q. How do I receive the E-book?
A. There are currently 2 ways for us to deliver your book.

  • We send your order in a PDF file via an email attachment.
  • Or we can send your order to you on a CD anywhere in Australia.

    About receiving the file via email

  • If you don't appear to have received your eBook - don't PANIC.
  • When you order your book, Pay Pal will notify us then we will send you the eBook.
  • Allow for time differences world wide - we are in Australia and it can take up to 48 hours to receive your eBook.
  • Check your spam or trash folder as occasionally the files can be redirected there.
  • Please add the following email address to your contacts file in your email account;
    info@frangipanihouse.com.au
  • If your eBook hasn't arrived within 24 hours let us know and we will resend it.

    Payment Methods:
    Contact us for details...

    Copyright Notice
    Our e-books are copyrighted under Australian and International copyright laws. You may not: copy,re-sell, or forward our eBooks to others.

    Refund Policy
    We do not give refunds - however we will help you to resolve any technical difficulties that may be encountered with an e-book order.

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